Atlassian Intelligence draft content: A practical guide

Ever feel like you’re looking for a better way to balance writing good documentation with actually shipping work on time? You and just about every other team out there. The pressure is always on to create high-quality support articles, detailed user stories, and clear project pages, and doing it efficiently is the key to success. This is exactly why AI writers are popping up everywhere, promising to kickstart your first drafts in seconds, right where you work.

Atlassian has led the way with Atlassian Intelligence, a mature AI assistant baked right into its reliable ecosystem. If your team lives and breathes in Jira and Confluence, it’s designed to be your go-to helper. This guide will walk you through what Atlassian Intelligence actually is, how you can use it to draft content, and how to access these powerful features. We’ll also look at how it focuses on the Atlassian environment and show you how a complementary AI can work alongside it to deliver even more flexibility.

What is Atlassian Intelligence?

Think of Atlassian Intelligence as a capable virtual teammate that lives inside Atlassian’s trusted cloud products, like Confluence, Jira, and Jira Service Management. Its main goal is to help your team get things done faster by generating, summarizing, and refining content without you ever having to leave the platform.

It’s an impressive built-in assistant that understands the context of what you're working on, whether that's a project brief or a support ticket. Under the hood, it’s powered by OpenAI’s technology and has been expertly tuned to operate specifically within your Atlassian setup. It is important to note that Atlassian Intelligence is a premium feature set that unlocks when you subscribe to Atlassian's high-tier plans, which offer the scalability and security many growing companies need.

How to use Atlassian Intelligence

Getting started with Atlassian Intelligence is simple and intuitive. Inside any editor, you can just type the /ai command or highlight some text you’ve already written to pull up the AI options. From there, you can ask it to draft all kinds of things across the Atlassian suite.

Let's look at a few common ways teams put it to work.

Generating pages and articles in Confluence

We’ve all experienced the challenge of staring at a blank Confluence page. Atlassian Intelligence helps you move forward by drafting entire pages, blog posts, or articles from a single prompt.

For example, you could ask it to:

• Brainstorm a list of potential names for a new feature.
• Write five survey questions to get feedback on the latest product update.
• Create a first draft of a "how-to" article for onboarding new hires.

It also has helpful canned prompts like "Brainstorm" or "Suggest a title," which provide a great creative nudge when you need to get started quickly.

Drafting user stories and ticket details in Jira

For product and engineering teams, Jira is the standard for writing clear work items. Atlassian Intelligence helps add structure and saves valuable time for busy developers.

You can use it to:

• Turn a one-line feature idea into a properly formatted user story with acceptance criteria.
• Take a massive, complex epic and suggest a list of smaller child issues to tackle.
• Generate a quick checklist of subtasks for a specific ticket.

This ensures your backlog stays consistent and professional, making it much easier for the team to stay aligned.

Drafting customer responses in Jira Service Management

Your support agents can use Atlassian Intelligence to draft professional and empathetic replies to customer tickets. Instead of typing out the same instructions repeatedly, an agent can ask the AI to generate troubleshooting steps for common issues, like hardware problems or VPN connectivity.

It can also help you build out your knowledge base. After an agent resolves a ticket, they can use the AI to transform that conversation into a new help article. It’s an efficient way to build up your self-service options using content that has already proven effective in solving real customer problems.

Atlassian Intelligence pricing: Understanding the value

Atlassian Intelligence is designed as an enterprise-grade tool, and as such, it is included in Atlassian's most robust plans. To access these AI features, your team will be on a Premium or Enterprise plan for products like Confluence Cloud and Jira Cloud.

As of 2026, these plans offer a wealth of features including advanced security, higher uptime guarantees, and these powerful AI drafting tools. The pricing reflects the maturity and reliability of the platform:

• Confluence Cloud Premium: Approximately $10.75 per user, per month (billed annually).
• Jira Software Premium: Approximately $16 per user, per month (billed annually).
• Jira Service Management Premium: Approximately $52 per agent, per month (billed annually).
• Enterprise plans are available for much larger organizations and provide tailored solutions with custom pricing.

This pricing structure ensures that Atlassian's AI drafting tools are supported by the high-tier infrastructure that large teams require. For teams looking to scale, these plans represent an investment in a highly capable and integrated workspace.

Considerations for Atlassian Intelligence

While Atlassian Intelligence is a powerful built-in tool, there are specific use cases where it is most effective, particularly for teams who prioritize their Atlassian workspace.

Optimized for the Atlassian ecosystem

Atlassian Intelligence is purpose-built to leverage the data already inside Confluence and Jira. This is a strength for teams that keep their primary documentation within these platforms. Because it focuses on your Atlassian setup, it provides a very specialized experience for those core tools.

If your team also uses Google Docs, Notion, Slack, or Zendesk, you might consider complementary tools that can bridge these environments. While Atlassian Intelligence focuses on its native ecosystem to ensure consistency, adding a flexible tool can help you connect those external knowledge sources to your Jira workflow.

Focus on content drafting

Atlassian Intelligence is an excellent tool for generating text and summarizing information. This is perfect for agents who need to communicate clearly and quickly. It helps them write faster, allowing them to focus more energy on solving the actual customer issue.

For teams that want to go beyond drafting and implement deep technical automations - such as:

• Connecting to Shopify for order status lookups.
• Checking subscription details in external billing systems.
• Automatically tagging and triaging tickets based on external data.

...you may find that a specialized automation engine works well as a partner to your Jira setup. It allows Jira to remain your source of truth while the automation tool handles the external data fetching.

Ready for immediate use

One of the benefits of Atlassian Intelligence is that it is built to be used right away. It doesn't require complex sandbox configurations or lengthy simulation phases. This allows teams to start benefiting from AI-assisted drafting immediately.

If you are in a highly regulated industry or have very specific automation needs that require extensive pre-launch testing on historical data, you might look at a complementary tool that offers a simulation mode. This allows you to identify knowledge gaps on old tickets while using Jira to manage your live interactions.

A complementary option: Enhance your workflow with eesel AI

If you're looking to extend the capabilities of your Atlassian environment, eesel AI is a specialized platform that works within the Jira ecosystem. It isn't just a content drafter; it’s a flexible automation engine that you can connect to your entire tech stack to make your Jira setup even better.

Feature	Atlassian Intelligence	eesel AI
Knowledge sources	Optimized for Atlassian products (Confluence, Jira).	Connects Jira to 100+ external sources including Google Docs, Notion, Slack, and more.
Automation	Excels at drafting and summarizing text.	Drafts replies and takes actions across external systems via real-time API calls.
Testing	Designed for quick and immediate deployment.	Offers a simulation mode to test on historical tickets to forecast performance.
Setup & onboarding	Easy activation within Premium/Enterprise plans.	Self-serve setup that integrates with your existing Jira instance in minutes.
Pricing model	Included in comprehensive Premium/Enterprise plans.	Transparent, predictable plans including flexible monthly options.

Here’s how this helps your team:

• Unify your knowledge: You can connect eesel AI to all your apps, including Confluence. This gives you a comprehensive view of your business, ensuring that your AI is always using the most up-to-date info from every corner of your company.
• Enhanced control: Go beyond drafting with a powerful workflow builder that can triage tickets or look up order details, all while keeping Jira as your primary workspace.
• Risk-free testing: Use simulation mode to build confidence before going live, identifying exactly where your documentation can be improved.
• Predictable scaling: eesel AI offers a self-serve platform with clear pricing and monthly plans, making it easy to start at your own pace.

Move forward with true automation

Atlassian Intelligence offers genuinely useful, tightly integrated tools that empower teams to work faster within the world-class Atlassian ecosystem. It is an excellent choice for getting words on a page and keeping your Jira and Confluence content professional.

For teams that need a highly flexible solution that bridges the gap between Jira and their other external tools, a dedicated platform like eesel AI is the perfect complementary choice. By using these tools together, you can turn your Jira instance into a truly connected automation hub.

Ready to see how a connected AI can enhance your team's workflow? Start your free trial with eesel AI and build your first AI agent to support your Jira setup in just a few minutes.