The 5 best AI plugins for Jira to boost productivity in 2025

If you’re a Jira admin or a team lead, you know the daily grind. Your day is a constant balancing act between moving big projects forward and getting pulled into an endless stream of small, reactive tasks. <quote text="One admin on Reddit summed it up perfectly, saying they spend too much time "scouring automation audit logs for errors" instead of doing strategic work." sourceIcon="https://www.iconpacks.net/icons/2/free-reddit-logo-icon-2436-thumb.png" sourceName="Reddit" sourceLink="https://www.reddit.com/r/jira/comments/1hamgg3/jira_admins_do_you_use_any_ai_tools/">

For a while, the promise of "AI" in Jira felt a little hollow. Early tools often gave a "best guess" that you still had to fix, adding another step to your workflow instead of removing one.

Thankfully, things are getting better. A new wave of AI tools has shown up, and they’re much more focused. They’re built to solve specific, time-sucking problems, especially around support and knowledge management. In this guide, we’ll walk through the five best AI plugins for Jira that can actually give you some time back.

What is an AI plugin for Jira?

Let’s clear something up first. An AI plugin for Jira isn’t one single thing. It’s a catch-all term for apps that plug into your Jira setup to automate or speed up certain jobs. It’s probably a good idea to set some expectations here: most of these plugins aren’t going to build a complex new workflow from scratch. That kind of heavy lifting still needs a human who knows your setup inside and out.

Instead, these tools are really good at handling the repetitive tasks that eat up most of your team’s day. Think of things like:

• Handling frontline support: Answering the same simple questions over and over by digging up answers from old tickets or your Confluence pages.

• Sorting and routing tickets: Automatically tagging, prioritizing, and assigning incoming requests in Jira Service Management so they get to the right person faster.

• Drafting content: Creating a first pass of a user story, acceptance criteria, or a knowledge base article from a brief description.

• Finding answers, fast: Helping your support agents find the right information without having to leave the ticket they’re working on.

So, think of these plugins less as a replacement for a Jira expert and more as a really efficient assistant that takes care of the boring stuff, freeing you up for real problem-solving.

How we picked the best AI plugin for Jira in 2025

The Atlassian Marketplace is a crowded place. To find the tools that are actually worth your time, we looked at each AI plugin for Jira through a practical lens, focusing on what really matters when you have a job to do.

Here’s what we cared about:

• Could we set it up ourselves? We wanted tools you could get running in an afternoon, not ones that required a six-week implementation project and a team of developers.

• Does it actually fix a real problem? We leaned towards plugins that do one thing really well (like automating support) instead of trying to be a Swiss Army knife that’s mediocre at everything.

• Does it play nice with other tools? How well does it connect to Jira, obviously, but also to other places your team works, like Confluence, Slack, or Google Docs?

• Can you trust it? Does the tool let you test it out before unleashing it on your team or customers? We looked for ways to control what gets automated so you can roll it out confidently.

• Is the pricing straightforward? No one likes surprise bills. We looked for clear, predictable pricing without confusing fees that penalize you for using the tool.

Quick comparison: The best AI plugin for Jira

Here’s a bird’s-eye view of how our top picks compare.

Feature	eesel AI	Atlassian Intelligence	AI Jeannie	AI Assistant for Jira	Testomat.io AI
Primary Use Case	Support & ITSM Automation	General Platform AI	Requirements Generation	Basic Task Creation	Test Case Management
Self-Serve Setup	✅ Yes	❌ No (part of platform)	✅ Yes	✅ Yes	✅ Yes
Trains on Past Tickets	✅ Yes	✅ Yes	❌ No	❌ No	❌ No
Simulation Mode	✅ Yes	❌ No	❌ No	❌ No	❌ No
Custom Actions/APIs	✅ Yes	✅ Yes (via Rovo Studio)	❌ No	❌ No	❌ No
Pricing Model	Flat, predictable tiers	Included in Premium plans	Open Source	Free	Per-user subscription

The 5 best AI plugins for Jira in 2025

Alright, let’s get into the details. Here’s our breakdown of the top AI tools for Jira, each built for a different kind of team and a different kind of problem.

1. eesel AI

eesel AI is built to do one thing exceptionally well: automate the frontline support and ITSM work happening in your existing tools. It sits on top of Jira Service Management, Confluence, and other knowledge sources, acting as an agent that handles repetitive tickets for you.

This workflow demonstrates how an AI plugin for Jira like eesel AI automates the support process, from ticket creation to final resolution.

What really makes it different is how easy it is to get started and its simulation feature. You can connect your Jira account, let the AI learn from your past tickets and Confluence articles, and then see exactly how it would have handled thousands of your old support requests. You get a clear picture of its performance before you even turn it on for a single user. This lets you start small, automate the easy stuff, and expand with confidence.

The simulation mode in eesel AI shows how this AI plugin for Jira would have handled past support tickets, giving you a clear performance preview.:

Why we picked it:

eesel AI goes right after the biggest time drain for most service desks: those simple, repetitive Tier 1 questions. Instead of being a generic AI assistant, it’s a focused automation tool. You can set up custom actions (like having it look up order information), tweak its personality, and pull knowledge from dozens of sources outside of Jira, like Google Docs and Notion.

• Pros:

  • Live in minutes: You can genuinely set it up yourself without having to talk to a salesperson.

  • Risk-free testing: The simulation mode lets you test it on your real historical data to see how it will perform.

  • You’re in control: You get to decide which tickets get automated and exactly what the AI is allowed to do.

  • Connects all your knowledge: It can learn from over 100 sources, not just Jira, to give more accurate answers.

• Cons:

  • It’s laser-focused on support and knowledge automation, so it’s not meant for development tasks like writing code.

• Pricing:

  • Team Plan: $299/month ($239/month annually) for up to 1,000 AI interactions, 3 bots, and key integrations.

  • Business Plan: $799/month ($639/month annually) for up to 3,000 interactions, unlimited bots, and adds the ability to train on past tickets and run bulk simulations.

  • The pricing is refreshingly clear and based on usage, so you won’t get hit with surprise fees. All plans come with a 7-day free trial.

2. Atlassian Intelligence (Rovo)

Atlassian Intelligence is the company’s own AI, with features delivered through an agent named Rovo. It’s woven deeply into the whole Atlassian ecosystem, including Jira, Confluence, and Jira Service Management. The idea is for it to act like a helpful teammate that can summarize tasks, generate JQL queries, or answer questions by looking through your internal docs.

If your team lives and breathes Atlassian products, this is a compelling option. It can pull answers from Confluence right into a JSM ticket and help automate some basic actions. The biggest perk is that it’s built-in, so there’s no extra tool to buy or manage.

Why we picked it:

As the official, native tool, it’s a logical place to start. It’s pretty handy for summarizing long comment threads on a ticket, drafting quick responses, and searching for things across all your Atlassian tools at once. That said, it feels more like a general-purpose assistant than a dedicated automation engine.

• Pros:

  • It’s baked right into the Atlassian platform you already use.

  • Good for summarizing content and searching across Jira and Confluence.

  • Included with Premium and Enterprise plans, so you might already have it.

• Cons:

  • Doesn’t have a simulation mode, so you can’t easily test its support automation capabilities on past data.

  • Setup and customization can feel a bit more involved than with third-party tools.

  • It might struggle if your company knowledge is spread out across tools outside the Atlassian world.

• Pricing:

  • Atlassian Intelligence isn’t sold separately. It comes with the higher-tier Jira plans.

  • Premium Plan: Starts around $13.53 per user/month and includes Rovo.

  • Enterprise Plan: Custom pricing, but includes more Rovo credits.

  • The Standard plan has a very limited version, so you’ll need to be on Premium or Enterprise to get the full benefits.

3. AI Jeannie

AI Jeannie is a completely different type of AI plugin for Jira. It’s an open-source tool built specifically for product managers and business analysts. It doesn’t handle support tickets; instead, it helps you write clear and consistent project requirements.

You give it a project definition, and it uses AI (you connect it to your own OpenAI or Azure account) to automatically write descriptions for epics, user stories, and acceptance criteria. This can be a huge help in the early stages of a project, making sure all the documentation is consistent and saving your team from a lot of tedious writing.

Why we picked it:

This is a great example of an AI tool that solves one small, but very annoying, problem. By focusing only on requirements, it delivers real value to a team that struggles with getting project documentation right.

• Pros:

  • Great for standardizing how you write requirements and doing it faster.

  • It’s open-source, so you can be flexible with it.

  • Helps BAs and developers stay on the same page with clear, consistent docs.

• Cons:

  • Very niche. If you aren’t writing user stories, it’s not for you.

  • You have to bring your own AI, which means configuring an API key from a provider like OpenAI.

• Pricing:

  • AI Jeannie itself is open source and free. However, you’ll have to pay for whatever usage costs your AI provider (like OpenAI) charges.

4. AI Assistant for Jira

Found on the Atlassian Marketplace, AI Assistant for Jira by Cappsule is a pretty simple plugin that tries to make task creation easier. Its main job is to look at a Jira issue and suggest sub-tasks to help break down the work.

This tool is probably best for teams that are just curious about AI and want something simple to play with. It doesn’t have the deep automation or knowledge-finding features of other platforms, but it’s a low-stakes way to get started.

Why we picked it:

It’s on the much simpler end of the AI plugin spectrum. It’s free and easy to install, which makes it a no-risk way to see if AI can help with basic task management. But its limited features and mixed reviews on the marketplace mean it probably isn’t the solution for teams with bigger automation goals.

• Pros:

  • It’s free and simple to set up.

  • Can give you some ideas for sub-tasks.

• Cons:

  • Very basic functionality.

  • Doesn’t connect to any external knowledge or automate support.

  • The low user ratings suggest it might not be the most reliable tool.

• Pricing:

  • This app is listed as Free on the Atlassian Marketplace.

5. Testomat.io AI

Testomat.io offers a smart AI plugin for Jira that’s made just for QA teams. It’s designed to connect what’s happening in Jira with the world of test management. The AI reads your Jira issues and user stories and then automatically suggests test cases that should be created.

It’s a two-way street, too. You can see test data right inside a Jira ticket, and if a bug is found, it can be sent back to Jira with all the details filled in automatically. This helps keep developers and QA engineers in sync without a lot of manual back-and-forth.

Why we picked it:

This plugin is a good reminder that AI in Jira isn’t just for support or PMs. It solves a real headache for QA teams by making sure test plans actually match the work being done, which cuts down on manual work and hopefully leads to better software.

• Pros:

  • Makes creating and linking test cases to Jira issues much easier.

  • Helps developers and QA teams work together more smoothly.

  • Supports both manual and automated testing.

• Cons:

  • Built only for testing and QA, so it’s not for general use.

  • The cool AI features are only available on the most expensive plan.

• Pricing:

  • The AI features are locked away in the Enterprise plan, which requires a custom quote from their sales team.

  • They have a Free tier and a Professional plan, but you won’t get the AI capabilities with those.

How to choose the right AI plugin for Jira

So, with all these different tools, how do you pick one? It really comes down to the main problem you’re trying to fix.

1. First, figure out what’s actually broken. Are you drowning in support tickets? Is writing project docs a slow, painful process? Or is QA falling behind? Don’t just search for an "AI plugin", search for something that solves your biggest bottleneck.

2. Think about where your knowledge lives. Is all your team’s information neatly stored in Confluence? Or is it scattered across Google Docs, Slack threads, and old Jira tickets? If it’s the latter, you’ll need a tool like eesel AI that can pull it all together.

3. Look for tools you can trust. The biggest reason people hesitate to use AI is that they don’t trust it. Look for plugins that offer a solid testing or simulation mode. Being able to see how an AI will behave before it talks to a customer is huge for getting your team on board.

4. Start small. You don’t need to automate your entire department overnight. The best plan is to pick a tool that lets you start with one small, clear use case. Prove that it works, show the value, and then build from there.

Boost your Jira workflows with the right AI plugin for Jira

The days of AI being some vague, far-off concept for Jira are behind us. Today’s plugins are practical tools built to solve real, everyday problems, whether that’s freeing up your support team or making sure your project requirements are actually clear.

The trick is to look past the "AI" buzzword and focus on the job you need to get done. For teams struggling with a high volume of support requests and ITSM tickets, a specialized, user-friendly tool can make all the difference.

Curious to see how much time you could save? eesel AI lets you connect your Jira instance and run a free simulation to see what your potential automation rate could be in just a few minutes.

Start your free simulation now